Results for participants: Learn to build effective communications in the course of consultation. Establish kind contact with a person who needs help. Ask effective questions in order to obtain full and valuable information. Learn to track own feelings and emotions and to stay objective in controversial and difficult situations
Goal
Assist a medical worker in formation of communication with a person who needs help
Teach practical psychological skills and instruments applied at consultation
Create a space for getting experience in communicative skills
In terms of playing help to track difficulties and mistakes
Find new solutions and new effective strategies during working
Contents of the program
Problem situation
- Overstrung visitor
- Emotional instability
- How to calm down a person
Connection of feelings with content
- Verbal skill
- How to decrease a feeling of chaos
- Content rephrasing
The three points principle
- Effective gathering of information
- Case analysis
- Conclusion of the contract
Procedural approach
- Expert
- Visitor
- Observer
Contacts
ул.Абая 1, Офис 501А