Program of the sales training: “Easy sales!” (A two-day sales training)
Goal
Compose competitive advantages of your hotel
Determination of the customer type and his needs
Offering services which a client needs
Control yourself, voice and facial expression
Selling other services easily and soft
Легко и ненавязчиво продавать другие услуги
The target audience
The practical training is for people who work with clients and want to make sales success both at meeting and on the phone.
Contents of the program
Block 1
- Determination of a seller’s main feature
- Understanding of the term “Sale”
- Best indicators are glad clients
Block 2
- What does the sale success depend on?
- Who should sell in crisis and how?
- How to make best impression about yourself?
Block 3
- Communication channels: verbal, paralinguistic, non-verbal
- What do we say and how
- What the voice modulation is
Block 4
- How to ask correctly?
- Interview technique
- Error correction
Block 5
- How to overcome an objection?
- How to make features useful for a client?
- How to convince a doubtful client?
Contacts
ул.Абая 1, Офис 501А